Frequently Asked Questions
Everything you need to know about shopping on the Google Store.
When will my order arrive?
Shipping times vary based on your location and the shipping method selected at checkout. You can track your package's progress through the 'Order History' section of your account or via the confirmation email sent after dispatch.
What is your return policy?
You can return most items within 15 calendar days after the day you receive them. For Nest thermostats and certain other products, the window is 30 days. Items must be in their original condition and packaging.
How do I cancel or change my order?
Orders can only be cancelled within a very short window after they are placed. Once the order has reached the 'Prepared for shipment' stage, it can no longer be cancelled, but you may initiate a return after it arrives.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. You can also use Google Pay for a faster checkout experience.
Do my Google devices come with a warranty?
Yes, all new Google hardware devices come with a limited warranty that covers defects in materials and workmanship under normal use. The duration typically ranges from one to two years depending on your region.
Can I trade in my old device for credit?
Yes, our Trade-In program allows you to get credit toward a new phone when you trade in an eligible device. The final value is determined after we receive and inspect your old device.